Mum in a Million Photo Frame

 Thank you for shopping at Rusty Coo Clothing!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

For errors made on the part of Rusty Coo Clothing (payment received online for an item that we do not have due to inventory error), we will contact you to discuss refunding or exchanging the missing item. If it is to be refunded, this will be done within 24 hours of acknowledgement.

The item must be in the original packaging (if there was any).

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you can claim for a full refund if you are not satisfied with your item(s).

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Or, in the terms of clothing, you have received the incorrect size.

If you need to exchange it for the same item, send us an email at bonniebooks2018@gmail.com and send your item to: "Amberskye", 84 Tomich, Lairg, IV27 4DQ.

Exempt Goods

The following are exempt from refunds:

Gift cards

Some health and personal care items

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

I endeavour to refund amounts to the card the item was paid with in 24 hours of notification (in cases of refunds being due to out of stock items, I will process these within 24 hours of notifying the customer of the error, or contact them if there is a problem).

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at: bonniebooks2018@gmail.com / 07546 164419

Shipping

Please return your items via Royal Mail to the following address: Mrs H Bruce t/a Rusty Coo Clothing, "Amberskye", 84 Tomich, Lairg, IV27 4DQ.

We will cover your shipping costs for returning/exchanging your item if you send a copy of your receipt to us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item. If this has happened, please contact us for a resolution: bonniebooks2018@gmail.com.

 Ordering

Browse through the site to add wanted items to your 'basket'. When you are ready to checkout, you will be asked for your billing and delivery details.

Once you've placed your order, we will receive it and make a start on compiling your items ready to send*. Please allow up to 1 working week for handmade items, the postage time on top. If there is any delay or issue with your order, we will contact you through the Chat or Email functions on the site.

If no communication is received, we will use your phone number to attempt to contact you again.

Any refunds will be sent during this process.

The order will then be ready for shipping.

Shipping

The order will be packaged in either new or re-used packaging, depending on the item. Then shipped via Royal Mail Click & Drop, 1st Class postal service.

Please allow up to 5 working days to receive postal items, as we are based in the Highlands, there may be seasonal delays.

Shipping is now a flat rate of £3.50.

No charges will be incurred for any UK delivery postcodes.